Privacy Policy
Last updated October 2, 2025
This privacy notice for Decarbon Energy Limited (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
● Visit our website at https://www.decarbonenergy.co.uk, or any website of ours that links to this privacy notice
● Engage with us in other related ways, including sales, marketing, or events
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at office@decarbonenergy.co.uk.
Summary of Key Points
● What personal information do we process? We collect personal information that you provide and certain data automatically when you interact with our Services.
● Do we process sensitive personal data? We do not intentionally process sensitive personal information.
● Do we receive information from third parties? No, we do not receive data from third parties.
● How do we use your information? We process your information to provide, improve, and manage our Services, for communication, compliance, and security.
● When do we share your information? We share data only in specific business or legal contexts.
● How do we keep your information secure? We maintain technical and organisational measures, though no system is completely secure.
● What are your rights? Depending on your location, you may have rights to access, amend, delete, or restrict use of your data.
● How can you exercise these rights? You can contact us directly at office@decarbonenergy.co.uk.
Table of Contents
1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on to process your personal information?
4. When and with whom do we share your personal information?
5. Do we use cookies and other tracking technologies?
6. How long do we keep your information?
7. How do we keep your information safe?
8. Do we collect information from minors?
9. What are your privacy rights?
10. Controls for Do Not Track features
11. Do UK residents have specific privacy rights?
12. Do we make updates to this notice?
13. How can you contact us about this notice?
14. How can you review, update, or delete the data we collect from you?
1. What information do we collect?
Personal information you provide to us We collect personal information that you voluntarily provide, for example when you:
● Submit an enquiry via our website
● Contact us directly by email or telephone
● Subscribe to marketing communications
● Participate in events or promotions
This may include your name, email address, phone number, company name, and any other details you provide.
Information automatically collected When you visit our website, we automatically collect certain information about your device and browsing activity, including:
● IP address
● Browser type and settings
● Operating system
● Referring website URLs
● Pages you visit and the time spent on them
● Location data (where permitted by your device settings)
This helps us maintain the security of our website and improve the user experience.
We also use cookies and similar technologies (see Section 5).
2. How do we process your information?
We process your personal data to:
● Provide and maintain our Services
● Respond to enquiries and requests
● Improve our website, services, and customer experience
● Communicate with you about updates, offers, and marketing (if you have opted in)
● Comply with legal and regulatory obligations
● Detect and prevent fraudulent or unauthorised activities
● Protect vital interests, such as safeguarding health and safety where necessary
3. What legal bases do we rely on?
We only process your personal information where a valid legal basis applies under the UK GDPR. This includes:
● Consent: When you provide clear consent for us to process your data (e.g., for marketing).
● Contractual necessity: To deliver services you request or fulfil an agreement with you.
● Legal obligation: To comply with our legal duties.
● Legitimate interests: To operate, develop, and improve our business, provided your rights do not override these interests.
4. When and with whom do we share your personal information?
We may share information with trusted third parties, such as:
● IT and hosting service providers
● Professional advisers (such as auditors and legal counsel)
● Regulators and authorities when required by law
● Parties involved in business transfers, mergers, or acquisitions
We do not sell your personal information to third parties.
5. Do we use cookies and tracking technologies?
Yes. We use cookies and similar tools to:
● Keep our site secure
● Analyse website traffic and performance
● Customise user experience
You can control or disable cookies through your browser settings. For more detail, please see our separate Cookie Notice.
6. How long do we keep your information?
We only retain your personal information for as long as necessary for the purposes described in this policy, unless a longer period is required by law (for example, for tax or regulatory purposes).
When data is no longer required, we securely delete or anonymise it.
7. How do we keep your information safe?
We use appropriate organisational, technical, and physical security measures to protect your information. These include:
● Secure servers
● Encryption where appropriate
● Access controls
While we strive to protect your data, no electronic transmission over the internet can be guaranteed to be 100 percent secure.
8. Do we collect information from minors?
We do not knowingly collect or market to children under 18. If we discover that we have collected personal data from a minor, we will delete it promptly.
9. What are your privacy rights?
Under data protection laws in the UK and EEA, you may have the right to:
● Request access to your personal information
● Correct inaccurate or incomplete information
● Request erasure of your data
● Restrict processing in certain cases
● Object to processing (including direct marketing)
● Request data portability
You can exercise these rights by contacting us at office@decarbonenergy.co.uk.
10. Controls for Do Not Track
At present, our website does not respond to browser “Do Not Track” settings.
11. UK-specific rights
If you are located in the UK and believe we are mishandling your data, you can lodge a complaint with the Information Commissioner’s Office (ICO). Visit https://ico.org.uk for details.
12. Do we make updates to this notice?
Yes. We may update this privacy notice from time to time. Updated versions will have a revised “last updated” date and will be effective as soon as they are posted on our website.
13. How can you contact us about this notice?
If you have any questions or comments, you may contact us by:
Email: office@decarbonenergy.co.uk Post: Decarbon Energy Limited, United Kingdom
14. How can you review, update, or delete your data?
You may request to review, update, or delete the personal data we hold about you by contacting us at office@decarbonenergy.co.uk. We will respond in line with applicable data protection laws.